Relationships Are just a Mouse Click Away

There was a time, it seems long ago, when we shopped at the general store. When you knewthe owners and all of their kids by name. You shook hands with everyone that came through thedoor, and spending the morning chatting over coffee was part of your routine. It was a timewhen relationships meant everything. AsContinue reading “Relationships Are just a Mouse Click Away”

How to Deal With Difficult Clients

Over the course of business we’re bound to cross paths with a client who makes us want to scream, hide, or throw our computer out the window. Heck, we might have been that customer. I know I’ve come close when stuck on the phone with the cable company for three hours. If everything in theContinue reading “How to Deal With Difficult Clients”

Are You Listening?

“Hi, how are you today?”    “Not much.” Wait! What?- Most of us have been on one or both sides of this interaction at some point. Everybody wants to have their say. But are we so eager to speak at times that we forget to listen to others? Hearing is automatic, it just happens. Listening isContinue reading “Are You Listening?”

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