How to Deal With Difficult Clients

Over the course of business we’re bound to cross paths with a client who makes us want to scream, hide, or throw our computer out the window. Heck, we might have been that customer. I know I’ve come close when stuck on the phone with the cable company for three hours. If everything in theContinue reading “How to Deal With Difficult Clients”

Are You Listening?

“Hi, how are you today?”    “Not much.” Wait! What?- Most of us have been on one or both sides of this interaction at some point. Everybody wants to have their say. But are we so eager to speak at times that we forget to listen to others? Hearing is automatic, it just happens. Listening isContinue reading “Are You Listening?”

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